Drive incredible Retention for your Shopify Store

Shopify customer retention platform that helps hyper-target existing customers and engage on channels like Email, SMS, WhatsApp, Popups and Push Notifications to boost repeat purchases and customer retention.

Impact You Can Measure

64%

Growth in

Returning Customer Rate

Highfy, leading online health and beauty e-commerce platform, partnered with Mergn to drive customer retention. Through hyper-targeted email, SMS, and WhatsApp campaigns, combined with Mergn’s signature multi-channel automation journeys, Highfy achieved a 64% increase in its returning customer rate.

Hanzala Raja

Founder & CEO

Highfy

Returning Customer Rate Rate

Sept 2023Sept 2024Sept 2025

Engage Shopify customers

Effortlessly

Trusted by 130+ Shopify Brands

Customer Segmentation

Create customer segments with Mergn’s drag-and-drop builder by products, categories, brands, SKUs, variants, and customer behaviors.

The most unique and easy-to-use segment builder out there!

4.9/5

Customers whoDidEvent: Add to Cart

AndDid not doEvent: Place OrderDate: Last 30 days

Date: Last 30 days✋

Total Customers

24,318

Email7,426

SMS10,256

Web Push6,061

WhatsApp2,480

Targeted Campaigns

Set up one-time campaigns for product launches or promotions, recurring newsletters or weekly promotions, or behavior-driven campaigns triggered by customer actions.

Changed how we run our daily operations entirely.

4.9/5

SEGMENT

GOALS

CONTENT

SCHEDULE

REVIEW

LUMIÈRE

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Your personal codeSOPHIE-GLOW

CONTENT

Text

Button

Image

Video

Divider

Heading

Columns

Social

✦ NEW

AI Image Gen

Generate visuals instantly

AI Copywriter

Write email copy with AI

Product Feed

Smart recommendations

SHOPIFY

Last Add to Cart

Last Clicked

Best Sellers

New Products

By Stock

Select Products

Web Push

98.2% delivered

✦

Lumière Beauty

online

Hi Sophie! 🌸 Welcome to Lumière Beauty.

10:30 AM

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$68 · Back in stock!

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✓✓ 10:32 AM

Omg yes! 😍

10:33 AM

SMS

2,847 sent today

Pop-Ups

12.4% conversion

Personalized journeys

Automate multi-channel Journeys to boost Shopify retention with behavior-driven flows, personalized messaging, embedded vouchers, and smart reminders that drive repeat purchases.

The automation capabilities are literally endless.

4.9/5

Wait

Wait for 1 day

LUMIÈRE

{{first-name}}, your glow awaits.

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Entered12,840

Sent11,026

Delivered10,896

Opened2,386

Clicked158

Converted17

View Trend

Wait

Wait for 2 hours

LUMIÈRE

RADIANT SKINCARE

✦ VALID TILL 28 FEB ✦

Reports & Analytics

Gain actionable insights into customer behavior. Track conversions, ROI, and revenue to optimize every journey and campaign.

Finally, analytics that actually make sense to us.

4.9/5

Live AnalyticsLast 7 days

Revenue

$48,210

+12%

Orders

1,843

+8%

Conv. Rate

3.2%

+5%

Revenue Trend+24% vs last month

Mar 1Mar 8Mar 15Mar 22Mar 29

Channel Revenue

Email72%

SMS48%

WhatsApp35%

Weekly digest ready

↑ 18% revenue

from Mira · 7:02 AM

You've seen what Mergn can do.
Now imagine what you could.

Impact You Can Measure

64%

Growth in

Returning Customer Rate

Hanzala Raja

Founder & CEO

Highfy

Returning Customer Rate Rate

Sept 2023Sept 2024Sept 2025

Engage Your Customers Where They Are

Email

Boost ROI and retention with AI-powered email campaigns using smart sending capabilities and personalized content.

SMS

Reach Shopify customers instantly with high-performing SMS campaigns. Send restock alerts, order updates, and personalized offers to increase repeat purchases.

Popups

Capture attention and drive conversions with context-aware popups. Engage customers with dynamic triggers, collect emails, and showcase offers.

Web Push

Drive engagement and high conversions with Mergn’s Shopify web push notifications. Re-engage customers in real time by sharing discounts, announcing launches, highlighting trending products, and recovering abandoned carts.

Connect with customers instantly on WhatsApp through personalized messages, order updates, and automated chats.

Loved by Shopify Marketers

Ammar MehmoodDigital Marketing Specialist, Jenpharm

We've been using Mergn for over a year, and the impact on our metrics has been amazing. We've seen a crazy increase in returning customers, which has dramatically improved our overall retention. For anyone looking to solidify their customer loyalty, I highly recommend Mergn.

Marium AhmedCRM Executive, Naheed

I’ve found Mergn to be an incredibly efficient platform. It makes tracking performance, creating campaigns, and managing customer journeys simple and effective.

Sabeer SheikhMarketing Expert, Scents n Stories

Mergn has completely streamlined our marketing automation. It allows us to send bulk emails, SMS, and web push notifications with ease. The platform’s smart automation features help us re-engage old customers and boost purchase frequency effortlessly. It also provides detailed analytics for each campaign, helping us improve and optimize our future strategies.

Saad HarisCustomer Experience Manager, Cozmetica

Mergn has been a game-changer for our business communication. It’s an incredibly effective engagement tool that helps us connect with our customers seamlessly across multiple channels — WhatsApp, SMS, and email. The platform is reliable, easy to use, and backed by a very supportive team, especially under the guidance of Mr. Nauman Skinder Mirza, whose vast experience truly reflects in the product’s efficiency and innovation.

Maaz SohailChief Marketing Officer, Sajeiro

Mergn has completely changed how we engage with customers. Automating personalized messages across WhatsApp, push, and SMS has made retention effortless and results easy to track.

Haseeb HusseinPerformance Marketing, Khazanay

What sets Mergn apart is its simplicity and impact. It helps us build meaningful customer journeys, and the team’s support is always quick and reliable.

Ammar MehmoodDigital Marketing Specialist, Jenpharm

Marium AhmedCRM Executive, Naheed

I’ve found Mergn to be an incredibly efficient platform. It makes tracking performance, creating campaigns, and managing customer journeys simple and effective.

Sabeer SheikhMarketing Expert, Scents n Stories

Saad HarisCustomer Experience Manager, Cozmetica

Maaz SohailChief Marketing Officer, Sajeiro

Mergn has completely changed how we engage with customers. Automating personalized messages across WhatsApp, push, and SMS has made retention effortless and results easy to track.

Haseeb HusseinPerformance Marketing, Khazanay

What sets Mergn apart is its simplicity and impact. It helps us build meaningful customer journeys, and the team’s support is always quick and reliable.

Ammar MehmoodDigital Marketing Specialist, Jenpharm

Marium AhmedCRM Executive, Naheed

I’ve found Mergn to be an incredibly efficient platform. It makes tracking performance, creating campaigns, and managing customer journeys simple and effective.

Sabeer SheikhMarketing Expert, Scents n Stories

Saad HarisCustomer Experience Manager, Cozmetica

Maaz SohailChief Marketing Officer, Sajeiro

Mergn has completely changed how we engage with customers. Automating personalized messages across WhatsApp, push, and SMS has made retention effortless and results easy to track.

Haseeb HusseinPerformance Marketing, Khazanay

What sets Mergn apart is its simplicity and impact. It helps us build meaningful customer journeys, and the team’s support is always quick and reliable.

Ammar MehmoodDigital Marketing Specialist, Jenpharm

Marium AhmedCRM Executive, Naheed

I’ve found Mergn to be an incredibly efficient platform. It makes tracking performance, creating campaigns, and managing customer journeys simple and effective.

Sabeer SheikhMarketing Expert, Scents n Stories

Saad HarisCustomer Experience Manager, Cozmetica

Maaz SohailChief Marketing Officer, Sajeiro

Mergn has completely changed how we engage with customers. Automating personalized messages across WhatsApp, push, and SMS has made retention effortless and results easy to track.

Haseeb HusseinPerformance Marketing, Khazanay

What sets Mergn apart is its simplicity and impact. It helps us build meaningful customer journeys, and the team’s support is always quick and reliable.

Haseeb HusseinPerformance Marketing, Khazanay

What sets Mergn apart is its simplicity and impact. It helps us build meaningful customer journeys, and the team’s support is always quick and reliable.

Maaz SohailChief Marketing Officer, Sajeiro

Mergn has completely changed how we engage with customers. Automating personalized messages across WhatsApp, push, and SMS has made retention effortless and results easy to track.

Saad HarisCustomer Experience Manager, Cozmetica

Sabeer SheikhMarketing Expert, Scents n Stories

Marium AhmedCRM Executive, Naheed

I’ve found Mergn to be an incredibly efficient platform. It makes tracking performance, creating campaigns, and managing customer journeys simple and effective.

Ammar MehmoodDigital Marketing Specialist, Jenpharm

Haseeb HusseinPerformance Marketing, Khazanay

What sets Mergn apart is its simplicity and impact. It helps us build meaningful customer journeys, and the team’s support is always quick and reliable.

Maaz SohailChief Marketing Officer, Sajeiro

Mergn has completely changed how we engage with customers. Automating personalized messages across WhatsApp, push, and SMS has made retention effortless and results easy to track.

Saad HarisCustomer Experience Manager, Cozmetica

Sabeer SheikhMarketing Expert, Scents n Stories

Marium AhmedCRM Executive, Naheed

I’ve found Mergn to be an incredibly efficient platform. It makes tracking performance, creating campaigns, and managing customer journeys simple and effective.

Ammar MehmoodDigital Marketing Specialist, Jenpharm

Loved by Shopify Marketers

Ammar MehmoodDigital Marketing Specialist, Jenpharm

Marium AhmedCRM Executive, Naheed

I’ve found Mergn to be an incredibly efficient platform. It makes tracking performance, creating campaigns, and managing customer journeys simple and effective.

Sabeer SheikhMarketing Expert, Scents n Stories

Saad HarisCustomer Experience Manager, Cozmetica

Maaz SohailChief Marketing Officer, Sajeiro

Mergn has completely changed how we engage with customers. Automating personalized messages across WhatsApp, push, and SMS has made retention effortless and results easy to track.

Haseeb HusseinPerformance Marketing, Khazanay

What sets Mergn apart is its simplicity and impact. It helps us build meaningful customer journeys, and the team’s support is always quick and reliable.

Ammar MehmoodDigital Marketing Specialist, Jenpharm

Marium AhmedCRM Executive, Naheed

I’ve found Mergn to be an incredibly efficient platform. It makes tracking performance, creating campaigns, and managing customer journeys simple and effective.

Sabeer SheikhMarketing Expert, Scents n Stories

Saad HarisCustomer Experience Manager, Cozmetica

Maaz SohailChief Marketing Officer, Sajeiro

Mergn has completely changed how we engage with customers. Automating personalized messages across WhatsApp, push, and SMS has made retention effortless and results easy to track.

Haseeb HusseinPerformance Marketing, Khazanay

What sets Mergn apart is its simplicity and impact. It helps us build meaningful customer journeys, and the team’s support is always quick and reliable.

Ammar MehmoodDigital Marketing Specialist, Jenpharm

Marium AhmedCRM Executive, Naheed

I’ve found Mergn to be an incredibly efficient platform. It makes tracking performance, creating campaigns, and managing customer journeys simple and effective.

Sabeer SheikhMarketing Expert, Scents n Stories

Saad HarisCustomer Experience Manager, Cozmetica

Maaz SohailChief Marketing Officer, Sajeiro

Mergn has completely changed how we engage with customers. Automating personalized messages across WhatsApp, push, and SMS has made retention effortless and results easy to track.

Haseeb HusseinPerformance Marketing, Khazanay

What sets Mergn apart is its simplicity and impact. It helps us build meaningful customer journeys, and the team’s support is always quick and reliable.

Ammar MehmoodDigital Marketing Specialist, Jenpharm

Marium AhmedCRM Executive, Naheed

I’ve found Mergn to be an incredibly efficient platform. It makes tracking performance, creating campaigns, and managing customer journeys simple and effective.

Sabeer SheikhMarketing Expert, Scents n Stories

Saad HarisCustomer Experience Manager, Cozmetica

Maaz SohailChief Marketing Officer, Sajeiro

Mergn has completely changed how we engage with customers. Automating personalized messages across WhatsApp, push, and SMS has made retention effortless and results easy to track.

Haseeb HusseinPerformance Marketing, Khazanay

What sets Mergn apart is its simplicity and impact. It helps us build meaningful customer journeys, and the team’s support is always quick and reliable.

Haseeb HusseinPerformance Marketing, Khazanay

What sets Mergn apart is its simplicity and impact. It helps us build meaningful customer journeys, and the team’s support is always quick and reliable.

Maaz SohailChief Marketing Officer, Sajeiro

Mergn has completely changed how we engage with customers. Automating personalized messages across WhatsApp, push, and SMS has made retention effortless and results easy to track.

Saad HarisCustomer Experience Manager, Cozmetica

Sabeer SheikhMarketing Expert, Scents n Stories

Marium AhmedCRM Executive, Naheed

I’ve found Mergn to be an incredibly efficient platform. It makes tracking performance, creating campaigns, and managing customer journeys simple and effective.

Ammar MehmoodDigital Marketing Specialist, Jenpharm

Haseeb HusseinPerformance Marketing, Khazanay

What sets Mergn apart is its simplicity and impact. It helps us build meaningful customer journeys, and the team’s support is always quick and reliable.

Maaz SohailChief Marketing Officer, Sajeiro

Mergn has completely changed how we engage with customers. Automating personalized messages across WhatsApp, push, and SMS has made retention effortless and results easy to track.

Saad HarisCustomer Experience Manager, Cozmetica

Sabeer SheikhMarketing Expert, Scents n Stories

Marium AhmedCRM Executive, Naheed

I’ve found Mergn to be an incredibly efficient platform. It makes tracking performance, creating campaigns, and managing customer journeys simple and effective.

Ammar MehmoodDigital Marketing Specialist, Jenpharm

Drive incredible Retention for your Shopify Store

Impact You Can Measure

Returning Customer Rate

Engage Shopify customers

Trusted by 130+ Shopify Brands

Platform Features

Customer Segmentation

Targeted Campaigns

Personalized journeys

Reports & Analytics

You've seen what Mergn can do.Now imagine what you could.

Drive incredible Retention for your Shopify Store

Impact You Can Measure

Returning Customer Rate

Why Retain Your Existing Customers?

Boost Monthly Returning Customer Rate by Up to 50%

Decrease Cost Per Order by Upto 2x

Engage Your Customers Where They Are

Email

SMS

Popups

Web Push

WhatsApp

Engage Shopify customers

Trusted by 130+ Shopify Brands

Platform Features

Customer Segmentation

Targeted Campaigns

Personalized journeys

Reports & Analytics

Loved by Shopify Marketers

Award-Winning shopify Customer retention platform

You've seen what Mergn can do.Now imagine what you could.

Why Retain Your Existing Customers?

Boost Monthly Returning Customer Rate by Up to 50%

Decrease Cost Per Order by Upto 2x

Engage Your Customers Where They Are

Email

SMS

Popups

Web Push

WhatsApp

Loved by Shopify Marketers

Award-Winning shopify Customer retention platform

You've seen what Mergn can do.
Now imagine what you could.

You've seen what Mergn can do.
Now imagine what you could.