Run Powerful Automated Customer Journeys That Keep Shopify Customers Coming Back
Mergn's automated customer journeys deliver personalized experiences at every stage so your Shopify store builds lasting relationships that drive consistent revenue.
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Trusted by 130+ Shopify Brands
Engage Your Customers Where They Are
Boost ROI and retention with AI-powered email campaigns using smart sending capabilities and personalized content.
SMS
Reach Shopify customers instantly with high-performing SMS campaigns. Send restock alerts, order updates, and personalized offers to increase repeat purchases.
Popups
Capture attention and drive conversions with context-aware popups. Engage customers with dynamic triggers, collect emails, and showcase offers.
Web Push
Drive engagement and high conversions with Mergn’s Shopify web push notifications. Re-engage customers in real time by sharing discounts, announcing launches, highlighting trending products, and recovering abandoned carts.
Connect with customers instantly on WhatsApp through personalized messages, order updates, and automated chats.
Journey Templates to Maximise Conversions
Pre-built, proven flows for every stage of the customer lifecycle — from first purchase to loyal repeat buyer. Launch in minutes, not weeks.
Habit-Building Journey
Most Shopify stores focus on getting the first sale and then never hear from that customer again. Mergn's Habit-Building automated customer journey fixes that by automatically following up after every purchase, keeping your brand top of mind, and steadily turning one-time buyers into repeat customers.
Conversion & Re-Order
Recover lost revenue from visitors and customers who showed intent but didn't convert — with perfectly timed, channel-matched messages.
Re-Order & Retention
Turn inactive customers into repeat buyers with timely, personalized re-engagement flows.
Mergn's AI continuously analyzes your journeys and surfaces actionable recommendations so you always know exactly where to optimize and improve.
- The system automatically finds which journey branch performs best
- It tracks revenue for each step, not just the overall journey
- It keeps improving results over time as new data comes in
Deliver different personalized content to different customer types based on products, categories, or brand all within a single journey flow.
- You can test different versions of any step (message, timing, or channel)
- Run up to 4 variations at the same time for each step
- The system automatically picks the best-performing version and sends more traffic to it
Create and embed free shipping, amount off, and product-specific vouchers directly from Shopify into any journey node.
- Each customer gets their own unique code that can't be shared or misused
- You can choose the discount value, type (percentage or fixed), and set an expiry for each step
- You can track every code redemption and see how it contributes to journey revenue
Most tools show you top-level campaign stats. Mergn shows you exactly what's happening at every individual step of your journey: opens, clicks, conversions, revenue, and unsubscribe rate per node. So instead of wondering why your journey isn't performing, you can see precisely which step is breaking and fix it.
- You can see open, click, conversion, and revenue metrics for each step
- You can visualize where users drop off between steps
- Revenue is tracked and linked directly to each journey step
Impact You Can Measure
Returning Customer Rate
Highfy, leading online health and beauty e-commerce platform, partnered with Mergn to drive customer retention. Through hyper-targeted email, SMS, and WhatsApp campaigns, combined with Mergn’s signature multi-channel automation journeys, Highfy achieved a 64% increase in its returning customer rate.